Lesson Category: Staff Strategies

Customer Service

Previous Lesson Next Lesson Customer Service By: Catherine Maley, MBA When you work in a competitive environment where the consumer patient has lots of choice, they will choose the practice that takes the best care of them (assuming all things are equal). Please have your staff watch this training regularly so they keep their focus …

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How to Hire Rock Stars

Previous Lesson Next Lesson How to Hire Rock Stars By: Catherine Maley, MBA Your practice and life get so much better when you have the right team on board. This course gives you a step-by-step roadmap for finding, interviewing and choosing the best team members to represent you.  Lesson Files Powerpoint Slides Ad for Patient …

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Cross Promote ALL Services

Previous Lesson Next Lesson Cross Promote ALL Services By: Catherine Maley, MBA Never again hear the dreaded, “I didn’t know you did that” so your patients had it done somewhere else. You will discover easy-to-execute strategies to promote ALL of your services. This increases your cosmetic patient’s lifetime value and your profits! Lesson Files Powerpoint …

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